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Client Satisfaction Survey Results

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Posted by David Swan on Thu, Oct 26, 2017 @ 08:17 AM

When your workforce is operating at full efficiency, you’ll see benefits in your bottom line. Our 32nd annual Architectural Survey of firms in greater Boston gave us some insight into what drives profitability in the Architecture, Engineering & Consulting (A/E/C) sector.

  1. Keep Direct Labor Billing Multiples High

Direct labor billing multiples have been high since 2013, which indicates firms are maximizing their direct billing hours. It’s one of the key reasons profits per direct hour have also been high in the sector.

  1. Look for Ways to Increase Direct Billing

Increasing direct billing hours can help firms keep their direct labor billing multiples high without dramatically raising their direct billing hourly rates.

  1. Keep An Eye On Direct Labor Utilization Rates

Keep track of how your hours are being charged by tracking your direct labor utilization rate. Some firms in our survey had direct hours as high as 66.7 percent of their total hours for the year.

To see how your firm compares to these indicators and other financial benchmarking data, please download our 2017 architectural survey by clicking on the image.

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Dave SwanDave Swan is Managing Director in Charge of the CBIZ Tofias Architecture, Engineering & Consulting Practice. He can be reached at 617.761.0734 or DSwan@cbiztofias.com.

 

 

 

 

© Copyright 2017 CBIZ, Inc. and MHM. All rights reserved. Use of the material contained herein without the express written consent of the firms is prohibited by law. This publication is distributed with the understanding that CBIZ is not rendering legal, accounting or other professional advice. The reader is advised to contact a tax professional prior to taking any action based upon this information. CBIZ assumes no liability whatsoever in connection with the use of this information and assumes no obligation to inform the reader of any changes in tax laws or other factors that could affect the information contained herein.

Tags: David Swan, architecture firm, architecture, survey, 2017 architecture firms, 2017 arch survey, Greater Boston Architecture

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